contacts & support

Service

Maximum Turn Around Time

General

Processing of Proposals and Communication of decisions including requirements/ Issue of Policy/ Cancellations

Obtaining copy of the proposal

Post Policy issue service requests concerning mistakes/ Refund of Proposal deposits /Non-Claim related service requests.

Life Insurance

Surrender value/ annuity/ pension processing

Maturity Claim/ Survival benefit/penal interest not paid

Raising claim requirements after lodging the claim

Death Claim Settlement without Investigation requirement

Death Claim settlement / repudiation with investigation requirement