Claim Process

All required documents should be submitted along with intimation for speedy processing. *Claims intimated through these modes will be considered as verbal intimation. Claim will be formally registered only when written intimation is received at branch or directly at Central Claims team. List of Network Hospitals for Hospitalization claims.Click Here The ClaimCare Team scrutinizes each claim in detail. Incase of any pending documents, requirement is raised within 8 calendar days of receipt claim intimation. Customers are guided throughout the claims process and are updated through: Priority Claim Desk at our branches SMS at specified milestones Personalized calling Requirement / Reminder letters Claim helpline number 1860-266-7766 Claim experts guide claimants/ beneficiaries individually at each and every step of the claims process through calling, Emails, SMS and Letters. On receipt of all the required documents, we communicate the claim decision within 12 calendar days, if claim warrants no investigation. To expedite transfer of claim proceeds, we aim to process most of our payouts through electronic modes. We urge the claimants to avail this facility.

We believe that a hassle free claim settlement is the ultimate service we provide to our customers. view detail